1. Introduction

Orrigem is a design and marketing agency committed to delivering thoughtful strategy, impactful design, and result-driven digital execution. Our policy outlines how we conduct business, engage with clients, protect data, and nurture an inclusive and growth-oriented environment for our team.

2. Our Core Values

• Integrity: We believe in honest communication and ethical execution.
• Empathy: We listen before we act — to understand our clients’ needs and team concerns.
• Innovation: We stay ahead by embracing new tools, especially AI, to create future-ready solutions.
• Ownership: We treat every brand we work with as our own.
• Excellence: We do not settle — we strive for quality in every pixel, every post, and every plan.
• Think Long-Term: We believe in building sustainable strategies, lasting client relationships, and meaningful work that grows in value over time.

3. Client Engagement Policy

• Transparency: Clear project scopes, timelines, and pricing are shared upfront. Any change in scope will be communicated and approved in writing.
• Confidentiality: All client information, materials, and internal strategies are treated as confidential unless otherwise agreed upon.
• Feedback Loops: We encourage ongoing feedback and offer multiple revision cycles depending on the project scope.
• Support: We provide ongoing technical and creative support post-delivery under Annual Maintenance Contracts (AMCs) or as mutually agreed.

4. Project Execution Policy

• Brief to Delivery: All projects begin with a formal brief, followed by structured milestones and deadlines.
• Quality Assurance: Every deliverable goes through a detailed internal review before sharing with the client.
• Communication: Project updates are shared weekly or as per agreement. We use email, WhatsApp, Zoom, and Trello/ClickUp for collaboration.
• Timelines: We respect deadlines. Any potential delays will be informed in advance with revised estimates.

5. Payment Terms

• Advance: Most projects require 50% advance before initiation unless otherwise agreed.
• Milestone Billing: For long-term projects, billing is broken down by milestones.
• Retainers: Monthly retainers are billed at the beginning of each cycle.
• Late Payments: A delay beyond 15 days may incur a late fee unless prior discussion occurs.

6. Data Privacy & Security

• We follow strict protocols to ensure client data (design files, credentials, strategy documents, analytics, etc.) is stored securely.
• All access credentials are managed responsibly and are never shared externally.

7. Employee Code of Conduct

• Work Ethic: Punctuality, accountability, and creative discipline are expected from every team member.
• Learning Culture: Employees are encouraged to upgrade skills regularly. We support learning through workshops and mentorship.
• Non-Discrimination: We do not tolerate bias based on gender, religion, age, or background. Inclusion is non-negotiable.
• Client Interaction: Employees are trained to represent Orrigem with professionalism and respect at all times.

8. Intellectual Property

• All designs, content, and strategies created by Orrigem remain the intellectual property of Orrigem until full payment is received.
• Post-payment, relevant rights are transferred to the client based on terms defined in the agreement.

9. Termination & Exit Policy

• Clients or Orrigem may terminate any engagement with a written notice (15–30 days) depending on contract terms.
• In case of premature termination, billing will be processed for the work completed up to that point.

10. Sustainability & Responsibility

• We are mindful of waste in all forms — time, energy, and environmental.
• We support NGOs and purpose-driven businesses with discounted or pro-bono work when possible.

11. Dispute Resolution

• Any disputes will be resolved through mutual discussion. In unresolved matters, jurisdiction will lie with the courts in Mumbai.

12. Policy Updates

• Orrigem reserves the right to update this policy at any time. Clients and employees will be notified of major changes.